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DISCLAIMER:
All CAM Fabrications products and items MUST be installed by a qualified fabricator and/or qualified mechanic. CAM Fabrications Australia takes no responsibility for damaged items/vehicles and or personal injury due to incorrect installation or installation not undertaken by a qualified fabricator and/or qualified mechanic. CAM Fabrications takes no responsibility for vehicles modified against Australian Design Regulations (ADR). Legality and compliance to local state and territory rules and regulations of aftermarket components is solely the responsibility of the consumer.
 

This policy sets out the circumstances in which goods supplied by CAM Fabrications Australia ("CAM Fabrications") to a customer ("you") will be accepted for return.
 

AUSTRALIAN CONSUMER LAW

CAM Fabrications goods and services come with consumer guarantees under the Australian Consumer Law ("ACL") which cannot be excluded. This policy is in addition to any rights you have at law including under the ACL which is Schedule 2 of the Competition and Consumer Act, 2010 ("Act").
 

NO CHANGE OF MIND RETURNS

Please choose carefully as CAM Fabrications does not accept return of goods because you change your mind or make a wrong decision about CAM Fabrications goods or services.
 

ASSESSMENT OF GOODS FOR RETURN

CAM Fabrications reserves the right to assess the eligibility of goods for return (including the condition and age of the goods) BEFORE accepting them as returned. All goods which a customer wants assessed for return must be:

• accompanied by proof of purchase from CAM Fabrications either by providing a receipt or other proof of transaction; and
• unmarked and complete with instruction books and accessories and any other out of box accessories supplied as part of the purchase.

Please note that it may be necessary for the manufacturer of the goods to inspect the goods in order to assess eligibility for return. CAM Fabrications will endeavour to procure such assessment within a reasonable time. While goods are being assessed, CAM Fabrications will not be deemed to have accepted the goods for return.
 

WHEN GOODS WILL BE ACCEPTED FOR RETURN

CAM Fabrications will accept goods for return only after assessment as set out above, where the goods:

• fail to meet a consumer guarantee under the ACL; or
• are subject to any warranty given by:
  (a) CAM Fabrications; or
  (b) the manufacturer of the goods; and the goods are returned in accordance with the terms of that warranty.

WHAT HAPPENS WHEN GOODS ARE ACCEPTED FOR RETURN?

Subject to any obligation of CAM Fabrications at law to the contrary, when CAM Fabricationsaccepts goods for return:

•  for a failure to comply with a consumer guarantee which is not a "major failure", Performance Suspension may either:
  (a) have the goods repaired or provide an identical replacement ; or
  (b) provide a refund of the amount paid for the goods; within a reasonable time.
• for a failure to comply with a consumer guarantee which cannot be remedied or a "major failure" (as defined in the ACL), you may either:
  (a) reject the goods and choose a refund or identical replacement or one of the same type and similar value (if reasonably available);
  (b) keep the goods and get compensation for any drop in value of the goods caused by the failure; or
  (c) agree with CAM Fabrications to a repair of the goods; and
• under warranty, CAM Fabrications may either repair or replace the goods or offer a refund in accordance with the warranty.

A "major failure" is defined in the ACL and broadly is one where a reasonable consumer would not have acquired the goods had the consumer been fully aware of the failure, the goods are unsafe, substantially unfit for purpose or departed significantly from the demonstration model or sample. In this regard you should refer to the ACL.

If you reject goods purchased from CAM Fabrications in accordance with the ACL, you must return the goods to CAM Fabrications.

If goods are accepted for repair, CAM Fabrications will undertake such repairs within a reasonable time. All repairs will be undertaken as prescribed under the ACL.

If you are entitled to a refund under the ACL, your refund will be issued by credit card, cheque, EFT, Zip, Stripe or PayPal depending on your original payment method for the goods.

Please be aware that some payment methods such as Zip, Stripe and Paypal have non-refundable merchant fees.

 

WHAT HAPPENS AFTER YOUR GOODS HAVE BEEN REPAIRED?

After your goods have been repaired or replacement goods become available, as the case may be, CAM Fabrications will contact you to make arrangements for delivery of your goods. CAM Fabrications will only pay for delivery of the goods if they were repaired or replaced because of a major failure or if CAM Fabrications is required by law to meet the delivery cost.

GOODS NOT ACCEPTED FOR RETURN

Subject to any obligation at law to the contrary, including under the Act, certain goods will not be accepted for return because of their nature, including the following:

• gift cards
• special/customised orders

ONLINE SALE RETURNS

If you purchased goods online via CAM Fabrications website and you would like to return them, you should first contact our Customer Services Department on 0439 741 971  and indicate where the goods should be sent for assessment of eligibility for return. Return freight is at Customer expense. 

If you reside within Central Queensland you may return the goods to CAM Fabrications provided you first contact the Customer Services Department.

The process for return of goods purchased from CAM Fabrications online is set out in this Returns Policy with the additional requirement that you need to first contact the Customer Services Department.
 

STATUTORY RIGHTS NOT AFFECTED

This Returns Policy will not affect your statutory rights including those under the ACL. To the extent of any inconsistency between this policy and your statutory rights, your statutory rights will take precedence.

DAMAGED/LOST FREIGHT

While every effort is taken to protect products in transit, CAM Fabrications will not be held liable for broken and/or damaged goods incurred during freight. Replacement products can be purchased and freighted at Customer expense. For lost freight, contact the freight company with which goods were transported with. 

FURTHER INFORMATION

If you have a question in relation to this Returns Policy or believe that CAM Fabrications or any of our staff have not observed your rights under the ACL, please do not hesitate to contact CAM Fabrications by writing to:

Customer Service
CAM Fabrications
2/25 Transport Avenue
Paget QLD 4740

Telephone: 0439 741 971
Email: admin@camfabrications.com.au

Goods freighted 10-12 business days from recieved payment. Express postage (where applicable) will be sent 24-48 hours of recieved payment (if in stock).

While every effort is taken to protect products/goods in transit, CAM Fabrications will not be held liable for broken and/or damaged goods incurred during freight.